DURING THE 2020-2021 SCHOOL YEAR

Students and their families should continue to report Chromebook related issues via our technology support help desk ticket system.  Secondary students are strongly encouraged to be the ones to both send the email that creates the ticket and check their email inbox subsequently for a response which may offer an appointment time and location to address their issue.

See contact information at http://links.pccsk12.com/communitytechsupport.

To open a help desk ticket, simply send an email to your school's building technology support and include:

• Your full name

• Student ID

• Which cohort the student is currently in, if applicable

• And the nature of your issue in detail

Staff will respond generally within one school day.

Possible solutions to issues experienced may also be found by reviewing guidance at https://pccsk12help.freshdesk.com/support/solutions  OR at the Digital Learning Hub